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Networked Telephony

3Com's NBX communications system delivers toll-quality voice communication and the advanced telephony services demanded by businesses today.

The NBX system features the sophisticated capabilities of traditional solutions such as PBXs, but without their cost and complexity. The platform also sets a new standard for lower cost of ownership for enterprise phone systems, permitting users to quickly move, change and add telephones without any expertise in telephony technologies or reliance on service providers.

Network telephony, sometimes called Ethernet or LAN telephony, extends the usefulness of the LAN beyond the sharing of computers, printers and Internet access to include telephone services. With network telephony, voice and data traffic traverses the same network or infrastructure, using the same cabling, switches, and hubs. Every telephone is another device on the network, relying on the same Ethernet standards that have been in place for years for data communications.

The NBX architecture enables established organizations to leverage their existing Ethernet networks and dispense with the intricacies of traditional telephony technologies. Furthermore, the merging of telephone and data systems permits users to truly integrate voice and data communications for features like unified voice and e-mail messaging and Microsoft Telephony Application Programming Interface (TAPI)-enabled CTI. These and other e-business application capabilities are standard on every NBX system.

Each NBX system links to outside phone lines (loop-start analog lines or digital T1), allowing users to call any other phone in the world, exactly like traditional telephony. The NBX runs independently of both network and PC operating systems and does not require servers or desktop clients.

Telecommuters and traveling employees can plug their NBX phones into standard routers at home or elsewhere and link via the WAN or the Internet to the central office LAN and its NBX system. With full access to the system's telephony features, such as transfer, messaging and teleconferencing, workers will seem to be in the office, regardless of where they may be located. Businesses can use this cost-effective feature to attract and retain valued employees, offering location flexibility while maintaining seamless professional communications.

The NBX system delivers full-featured, premium grade voice communication to ensure the timely and efficient management of inbound calls. These services, to name a few, include: Call management features, multiple and multilevel auto attendants, Time-of-day service modes, Voice Messaging Features, programmable call center hunt groups, calling groups, unified messaging, local and off-site message notification and retrieval, call center applications, enterprise-wide management, account codes, dial plans, and call detail reporting (CDR).

The NBX products are as follows: NBX 100, supporting 200 devices, and the SuperStack 3 NBX for larger organizations, allowing for 1500 devices.